Shipping policy

Shipping Policy

Processing Time

Please allow up to 5–7 business days for your order to be processed and packed. You will receive a shipping confirmation email with tracking information the day your order is dispatched.

Domestic Shipping — United States

We ship to all US states. Standard delivery typically takes 1–5 business days after dispatch, depending on your location. Expedited options may be available at checkout.

Canada

We ship to Canada. Delivery typically takes 7–14 business days after dispatch. International shipping rates apply and are calculated at checkout.

International Shipping — European Union and Other Countries

We ship internationally, including to the European Union. Delivery to EU countries typically takes 7–21 business days after dispatch, depending on destination and local postal services.

International shipping rates are calculated at checkout based on your location and order weight.

Customs, Duties, and Import Taxes

Orders shipped outside of the United States may be subject to customs fees, import duties, and taxes imposed by the destination country. These charges are the sole responsibility of the customer and are not included in the order total or shipping cost at checkout.

For EU customers: under EU rules, import duties apply to orders with a value above €150. VAT is collected at checkout for applicable orders. High Sciense LLC is not responsible for delays caused by customs processing.

If an international order is returned to us due to failure to claim or pay applicable customs charges, we will contact you to arrange a reship at your cost. Please refer to our Return and Refund Policy for eligibility on returned shipments.

Tracking

All orders include tracking. Once your order ships, you will receive a confirmation email with your tracking number. Please allow up to 48 hours after receiving your shipping confirmation for tracking information to update in the carrier's system.

Lost or Damaged in Transit

If your order arrives damaged or is confirmed lost by the carrier, please contact us immediately at info@highsciense.com with your order number and, where applicable, photos of the damage. We will work with you to resolve the issue.

High Sciense LLC is not responsible for packages lost or stolen after confirmed delivery.