Refund policy
Return and Refund Policy
At High Sciense LLC, we take pride in offering unique, limited-edition apparel and accessories built to the highest standards of quality and safety. We stand behind what we make. If something isn't right, we want to make it right.
Standard Returns — United States and All Other Markets
We accept returns within 30 days of delivery for store credit. To be eligible, items must be unused, unworn, unwashed, and in their original packaging with all tags attached.
To start a return, contact us at info@highsciense.com within 30 days of receiving your order. Include your order number and proof of purchase. Once we receive and inspect your return, store credit will be issued within 14 business days and can be applied to any future purchase on HighSciense.com.
Return shipping costs are the responsibility of the customer. We recommend using a tracked service, as we cannot be held liable for items lost in transit.
EU Customers — Right of Withdrawal
If you are located in the European Union, you have the right to withdraw from your purchase within 30 days of receiving your order without providing a reason, in accordance with the EU Consumer Rights Directive.
How to start your return:
Contact us at info@highsciense.com within 30 days of delivery. Include your order number and the items you wish to return. If you completed checkout with a phone number only, use the return link in your SMS order confirmation — you will not be able to access the customer account portal in that case.
Return shipping:
Return shipping costs are the responsibility of the customer and must be clearly arranged prior to sending items back. We recommend a tracked shipping method. High Sciense LLC is not responsible for returns lost or damaged in transit.
Refunds:
Once we receive and inspect your returned items, we will issue a full refund — including the standard outbound shipping cost you originally paid — within 14 days of receiving the return. Refunds are processed to the original payment method. Expedited or non-standard shipping upgrades are not refundable.
Damaged, Defective, or Incorrect Items — All Markets
Please inspect your order immediately upon delivery. If your item arrives damaged, defective, or is the wrong item, contact us at info@highsciense.com right away with your order number and photos of the issue. We will evaluate and resolve the situation at no cost to you.
Exemptions — Non-Returnable Items
The following items are not eligible for return or refund under any circumstances:
- Sale items and final sale merchandise
- Gift cards
- Sealed goods that have been opened and are unsuitable for return on health or hygiene grounds
- Items that have been worn, washed, altered, or damaged after delivery
- Personalized or custom-made items
General
- Store credits do not expire and are applied to your HighSciense.com account
- We reserve the right to refuse returns that do not meet the conditions outlined above
- This policy does not affect any statutory rights you may have under applicable local law
For any questions, contact us at info@highsciense.com